Call Center Web Portal

Portfolio Web App Call Center Web Portal
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About Website

Organization is engaged in Banking & Financial Service Management. The Organization of this type requires highly secure, Auto Synchronized and stable system for their smooth operations.

Organization also required synchronization of all activity related to Maintain a network with good quality agents, Increased control over agents, better servicing and visibility of Task Management, Control over Call Center as well as Agent Activities and align to organizational business objectives and many more related to Industry on prompt.

To fulfill this requirement organization required Web Portal and Device Integrated development for required data on time to time basis and with no click or minimum clicks. It is also required to share information to their Agents and all stakeholders who are involve in process.



Technology

A Web Portal and Device Integration System maintaining client requirement for various department and Stack Holders hierarchy and synchronize information to relevant Module as and when requirement basis at various user on same platform.

System will also generate automated notifications for all actionable, alerts & reminder for due time line via Mail, SMS & Dashboard Notification. On the base of records system will generate various reports on time to time basis with pull and push technology.


Solution Highlights

Front end development platform is Asp.Net C#, database server is SQL server, Development mode is three tier technology (with Encryption) and inbuild reporting tool and crystal reports.